Trustpilot

Dispatch & Delivery FAQ

What days do you dispatch?

We Dispatch Domestic Orders Monday to Friday.

What are your domestic dispatch times?

Orders placed before 2 PM Monday to Friday are dispatched same day.

Orders placed after 2 PM Monday to Thursday are dispatched the following working day.

Orders Placed after 2PM Friday will be dispatched the next working day.

What are your international dispatch times?

Same as above.

Who do you use for domestic delivery?

Royal Mail.

Who do you use for international delivery?

Royal Mail, DPD & DHL.

How long do deliveries take?

*Royal Mail 2nd Class Tracked

Usually 2-3 Day Delivery & Online Tracking. Up to £50 of compensation cover included protecting against loss or damage to your item.

*Royal 1st Class Tracked

Usually Next Working Day Delivery & Online Tracking. Up to £50 of compensation cover included protecting against loss or damage to your item.

*Royal Mail Special Delivery

Guaranteed Next Working Day Delivery & Online Tracking. Inclusive £250 compensation cover. 

*Royal Mail Economy International - EU ONLY

Aim to deliver within 10-15 days. Proof of Shipping but No tracking or Signature. Customer takes full responsibility for loss of package.

*Royal Mail Tracked & Signed International - EU ONLY

Aim to deliver to Europe within 3-5 days. Online Tracking and signature required on delivery. 

**DPD Classic - EU ONLY

Usually 2 working day delivery with Online Tracking.

*please see www.royalmail.com for more information 

**please see https://www.dpdlocal-online.co.uk for more information

What are your Domestic Delivery Charges?

In the UK the cost of shipping is determined by the weight and dimensions of the goods you intend to purchase. To make things a little easier we have implemented a fixed cost system. 

**Royal Mail 2nd Class Tracked - £2.95

**Royal Mail 1st Class Tracked - £4.95

**Royal Mail Special Delivery - £6.95

**Royal Mail Special Deliver Saturday - £13.95

**Please Note: If your package(s) returned to us due to no one being available to sign for it, the package collection time expired, or because the customer supplied us with incorrect address details, a re-delivery fee determined by the weight and dimensions of the goods in your basket will have to be charged.

What are your International Delivery Charges?

**Economy EU Shipping - £5.95

**Standard EU Shipping - £11.95

**Please Note: If your package(s) returned to us due to no one being available to sign for it, the package collection time expired, or because the customer supplied us with incorrect address details, a re-delivery fee determined by the weight and dimensions of the goods in your basket will have to be charged.

Do you offer Free Domestic Delivery?

Orders of £25 or more qualify for Royal Mail 2nd Class Track & Sign.

Orders of £150 or more qualify for Royal Mail 1st Class Track & Sign.

Do you ship to the EU or Worldwide?

We currently only ship within the United Kingdom & Europe.

Is your delivery discreet & private?

At The Hedonist Club, we take your privacy extremely seriously. So when it comes to packaging, we utilise skill and stealth a Ninja would be proud of. Our packaging is secure, plain and very boring, meaning only you get excited about what's inside. 

What will my credit/debit card statement show?

Staying in line with our discreet & secure delivery policy, credit/debit card statements from The Hedonist Club will show as "Deir Media & Technology Ltd" or similar.